Do I need an ID to book a consultation?
Yes. To book any consultation on Oladoctor, you must provide a valid ID document. This is required so the doctor can issue a prescription, referral, or medical certificate — if needed — in compliance with medical regulations in your country of residence.
Consultations cannot be booked without a valid ID. If the field is not completed, the booking will not proceed.
What documents are accepted?
You can use:
International (foreign) passport
National ID card from any EU country
Residence permit (including NIE with residence rights in Spain)
What if I don’t have a local healthcare identifier?
If you don’t have a national identifier like a número de utente (Portugal), you can still receive a prescription after the consultation. However, you may not be eligible for public health insurance discounts at the pharmacy. For example, in Poland, the PESEL number serves as a national healthcare identifier.
This does not affect the doctor’s ability to assess your case or issue a document — it only affects reimbursement.
Where do I enter or update my ID?
You’ll be asked to enter your ID document the first time you book a service or log into your Oladoctor account. A notification will appear — click it to go to your Profile.
There, you’ll find the ID fields under: Profile → Additional Information → Document type and Document number
You can update or correct these details anytime through the same section in your account. Make sure your information matches your actual ID, especially if a prescription, referral, or certificate may be needed after your consultation. Ensure that your passport details, including the issuing country, are accurate to avoid issues with prescription linkage.
Why is this important?
Without a valid ID, the doctor will not be able to issue a prescription, referral, or certificate — even if it’s medically justified. Prescriptions are strictly tied to the patient who underwent the consultation and cannot be issued to a third party.
Make sure your ID is entered correctly and up to date before booking. Additionally, a third party cannot use a prescription issued to the patient to purchase medication, and doctors cannot guarantee the success of such attempts.