Why setting the correct time zone matters
Your time zone ensures that:
Available consultation times are shown in your local time
Appointment reminders arrive at the right moment
You don’t miss your consultation or join at the wrong time
Using the wrong time zone may cause issues such as:
Joining your consultation too early or too late
Missing confirmation or reminder emails
Not receiving a link at the expected time
Always check your time zone, especially if you’re:
Traveling across time zones
Living abroad
Using a VPN or remote IP location
When and where to check your time zone
When you log in
Each time you log into your Oladoctor account, you’ll see a pop-up that shows your current detected time zone. This helps confirm that your consultation schedule and notifications are accurate.
If the time zone is correct, simply click Confirm
If the time zone is incorrect, select the correct option from the dropdown and confirm
In your patient account
Your current time zone is also visible in the My Account section, next to your Patient Code.
This is where you can quickly check if the time zone you confirmed earlier is still active.
How to change your time zone
There are two ways to update your time zone:
1. During login
When you log into your Oladoctor account, the system will detect your time zone and prompt you to confirm or change it.
2. By logging out and logging back in
If you want to reset your time zone manually, log out of your account and sign in again. This will trigger the time zone pop-up and allow you to choose the correct one.
Currently, you cannot edit the time zone manually from inside the “My Account” section — it must be confirmed at login.
What happens if the wrong time zone is set?
If your time zone is incorrect, you might:
See the wrong time when booking a consultation
Miss the start of your consultation
Fail to receive notifications at the expected time
To fix this, simply log out and log in again to select the correct time zone.
Make sure your time zone is always correct to avoid issues with consultation timing, reminders, and access links. You can verify or update it each time you log in, or trigger a reset by logging out and logging back in.