When can I cancel or reschedule?
You can cancel or reschedule your consultation for free if there are more than 12 hours left before the scheduled time.
All changes must be made in your Oladoctor account → My Account → My Orders.
How to reschedule a consultation
To reschedule your consultation:
Go to My Account → My Orders
Select the consultation you want to change
Click the Reschedule button (available only if more than 12 hours remain)
Choose a new available time slot
Provide a short reason for rescheduling
Confirm your request
You’ll receive an updated confirmation email with the new appointment time. The new time will also appear in your account.
How to cancel a consultation
To cancel your consultation:
Go to My Account → My Orders
Select the consultation you want to cancel
Click the Cancel button (visible only if more than 12 hours remain)
Provide a reason for cancellation
Confirm your cancellation
Your payment will be automatically refunded to the card you used. Refunds usually take 5–10 business days, depending on your bank.
What if there are fewer than 12 hours left?
If there are fewer than 12 hours left, the Reschedule and Cancel buttons will not be available in your account.
If something urgent comes up, please contact our support team — we’ll review your case and do our best to help.
When is a refund not possible?
A refund will not be issued if:
You didn’t join the consultation and didn’t cancel in advance
The cancellation was made less than 12 hours before the scheduled time
What if I booked the wrong time by mistake?
If you accidentally booked a consultation for a time that doesn’t work, and can’t cancel it through your account, reach out to our support team as soon as possible — we’ll try to assist.
Note on platform responsibility
Oladoctor is a healthcare marketplace that connects patients and doctors. We do not control or participate in the consultation itself, but we take patient feedback seriously.
If you experience a problem, please contact support. After your consultation, you can leave a review — this helps others make informed choices.