Can I get a prescription for a specific medication?
Prescriptions on Oladoctor are issued only at the doctor’s discretion during a consultation. Doctors make all clinical decisions independently based on your request, symptoms, and medical history.
Oladoctor is a healthcare marketplace, not a medical provider. We do not influence prescriptions or guarantee that a specific medication will be issued.
What does the doctor consider before prescribing?
Even if you have taken this medication before, the doctor must:
Assess your current condition
Confirm the medication is still appropriate
Ensure there are no new contraindications
Follow the legal requirements of the country you’re in
Can I get a prescription for multiple packages of a medication?
In some cases, a doctor may issue a prescription for a full course of treatment that includes multiple packages. The quantity and duration depend on your clinical situation, health status, and the legal limits in your country. The final decision is made by the doctor during the consultation.
Who should I book a consultation with?
To discuss a specific medication, book with the appropriate specialist:
For mental health medications (e.g., antidepressants) — choose a psychiatrist
For everyday symptoms (cold, headache, UTI, etc.) — book an Express Consultation with a general practitioner
For other needs — use the filters to select the right medical specialty
Will I get a refund if no prescription is issued?
It depends on the type of service:
If the doctor reviews your request and decides not to issue a prescription,
you’ll receive a notification by email with the reason for refusal.
A full refund will be processed automatically to your original payment method.
Refunds typically take 5–10 business days, depending on your bank.
For consultations with a doctor:
If the doctor decides during a live consultation that the medication is not appropriate, a refund is not issued. The consultation is a professional medical service, and the doctor is compensated for their time and clinical expertise, regardless of whether a prescription is issued.
How can I improve the outcome?
To help the doctor make an informed decision:
Provide accurate details about your condition
Share your previous diagnosis or prescriptions
Describe any side effects or recent changes
Important
Oladoctor is a healthcare marketplace, not a medical provider. All clinical decisions are made solely by the doctor during the consultation.
Documents (such as prescriptions, certificates, and referrals) are issued only when medically justified and in accordance with the laws of the country where you are located.